We protect your privacy with the same care we bring to each community feature. This policy explains what we collect, how we use it, and how we keep your data secure. Third-party content, links, and pixels may operate under their own privacy terms.
Whenever you interact with Viet Market we collect the data needed to deliver our services, improve the experience, and comply with the Australian Privacy Principles.
Our services are not directed at anyone under 18. If you believe a child has provided us with data without consent, please contact us so we can delete it promptly.
- Name, company, email, phone, shipping and billing addresses, and order payment references.
- Geolocation, IP address, device information, browser settings, analytics events, and cookies.
- Support queries, surveys, testimonials, marketing preferences, and communication history.
We use your data to operate the marketplace, fulfill purchases, provide technical support, secure accounts, and keep you informed about important updates.
Marketing content is delivered only when you opt in. You can unsubscribe or adjust your preferences at any time through your profile or by emailing us.
- Fulfilling orders, shipping notifications, and timely customer care.
- Personalizing the site, measuring engagement, and preventing abuse.
- Sharing product stories, offers, and community news when you choose to receive them.
Customer data resides on ISO-certified infrastructure with encryption at rest and in transit; access is restricted to authorized Viet Market team members.
Retention periods align with business needs and legal obligations, and we honor deletion requests as soon as it is feasible to do so.
- Payment information is tokenized and never stored on our servers beyond the payment processor.
- Backups, logs, and audit trails are encrypted and limited to operational requirements like dispute resolution.
- When data crosses borders, we rely on adequate safeguards and contractual commitments before transfer.
Cookies, local storage, and pixels remember your choices, keep you signed in, and tailor the browsing flow. Disabling them may limit certain features but you remain welcome to browse with more privacy.
We also enable third-party analytics and social sharing tools; those vendors follow their own privacy practices, so please review them if you explore links outside Viet Market.
We do not sell personal data. We only share it with trusted service providers (payments, freight, email, analytics) when necessary to deliver your experience.
We may disclose data to comply with legal obligations, defend our rights, respond to lawful requests, or transfer data during a business sale or restructuring.
- Law enforcement or regulators when we are required to do so.
- Service partners who are contractually bound to process data only on Viet Market's instructions.
- Confidential successors in the event of an acquisition or merger.